resources
Cancel or pause your plan
No retention scripts, no phone maze. Send one request and we will handle it.
Still need a hand?
Email care@telsana.com from the address on your account, or send a message in your care thread, before your next billing date. Include your name and order number.
When it takes effect
Cancellation applies from the end of your current cycle. Medication already dispatched still ships, and there are no cancellation fees.
Pausing instead
If you need a break rather than an exit, ask for a pause. We can hold a plan for up to three months and keep your clinician and dose history intact.
Coming back
Returning members skip the full intake. A short clinical review is usually enough to restart at the dose you finished on.