Effective date: October 22, 2026
Last updated: October 22, 2026

1. Who We Are

Telsana is an online doctor network. Through our website and care platform, we connect adults in the United States with licensed clinicians who provide metabolic, hormone and wellness care by telehealth, including weight loss, testosterone, women’s hormone and sexual health programs.

Medical services are provided by independent licensed clinicians in the Telsana network, and prescriptions are filled by licensed partner pharmacies. In this policy, “Telsana”, “we”, “us” and “our” refer to Telsana and the website telsana.com.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, contact us or use our services, and the choices and rights you have.

2. How This Policy Relates to HIPAA

Some of the information you share with us, such as your medical history, intake answers, lab results, prescriptions and messages with your clinician, is protected health information under the Health Insurance Portability and Accountability Act (HIPAA). That information is handled in line with HIPAA and the Notice of Privacy Practices provided to you when you become a patient. You can request a copy at any time by emailing care@telsana.com.

Where this Privacy Policy and the Notice of Privacy Practices differ for protected health information, the Notice of Privacy Practices applies. This Privacy Policy covers all other personal information, including information collected through our public website.

3. Information We Collect

Information you give us

Contact form and messages: your name, email address, phone number and the content of your message when you use our contact form or email us.

Account and intake information: your name, date of birth, sex, home and shipping address, email address, phone number, state of residence and login details when you start an intake or create an account on our secure patient platform.

Health information: medical history, current medications, allergies, height, weight, symptoms, health goals, intake answers, lab results, photos you choose to share, and messages with your clinician and care team.

Identity verification: where required by law or by your clinician, information used to confirm your identity, such as a photo or government ID.

Payment information: billing name, billing address and payment card details, which are processed securely by our third-party payment processor. We do not store full card numbers on our servers.

Feedback and reviews: if you choose to share a testimonial or review, with your permission.

Information collected automatically

When you visit our website, we and our service providers automatically collect certain technical information, such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location (city or state, based on IP address) and the date and time of your visit. We collect this using cookies and similar technologies, described in Section 7.

Information from other sources

Your clinician and care team, who add notes, treatment plans and prescriptions to your record.

Partner pharmacies, which share prescription fulfillment and shipping status.

Laboratory partners, which send the results of lab panels you order as part of a program, such as our TRT and women’s hormone programs.

Payment and identity verification providers, which confirm payments and identity.

4. How We Use Your Information

We use personal information to:

Connect you with a licensed clinician and support your evaluation, diagnosis, treatment and follow-up care.

Process intake forms, prescriptions, pharmacy orders, shipping and lab orders.

Operate your account and care thread, and respond to messages, contact form requests and support questions.

Process payments, apply offers such as first-month discounts, and manage subscriptions, pauses and cancellations.

Confirm whether we can treat you in your state, and verify your identity and eligibility.

Send service messages about appointments, prescriptions, shipping, billing and your account.

Send marketing messages where permitted by law and where you have agreed. You can opt out at any time.

Operate, secure, troubleshoot and improve our website and services, and prevent fraud and misuse.

Meet our legal, regulatory, licensing and record keeping obligations, and enforce our terms.

We do not use your health information for advertising, and we do not use it to build advertising profiles.

5. How We Share Your Information

We share personal information only as needed to provide our services, and always as permitted by law:

Clinicians in the Telsana network who provide your care.

Partner pharmacies that fill and ship your prescriptions, and laboratory partners that process lab panels.

Service providers that work on our behalf under contract, such as our patient platform, website hosting, email and messaging, payment processing, customer support and identity verification. Providers that handle protected health information are bound by HIPAA business associate agreements.

Legal and safety: when required by law, subpoena or court order, to protect the rights, safety or property of patients, Telsana or others, or to report as required by public health laws.

Business transfers: in connection with a merger, acquisition, financing or sale of assets, subject to this policy and applicable law.

With your consent: for any other purpose you agree to.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

6. Communications, Email and Text Messages

We send service messages about your account, care, prescriptions, shipping and billing. These are part of the service and cannot be turned off while you have an active plan.

If you agree to receive marketing emails, you can unsubscribe at any time using the link in any email. If you agree to receive text messages, message and data rates may apply, message frequency varies, and you can reply STOP to opt out or HELP for help. Consent to marketing texts is not a condition of any purchase.

Please avoid sending detailed health information through the contact form or regular email. Your care thread inside your account is the secure way to message your clinician.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to make the site work, remember your preferences, understand how the site is used and keep it secure. These include:

Essential cookies required for the website and account login to function.

Analytics cookies that help us understand site traffic in aggregate.

Third-party content: our website loads fonts and icons from third-party providers, such as Google Fonts, which may receive your IP address when a page loads.

We do not place advertising or tracking pixels on our intake, account or care pages, and we do not share health information with advertising platforms. You can control cookies through your browser settings. Where required by law, we honor Global Privacy Control signals as a request to opt out.

8. How Long We Keep Information

We keep medical records for as long as required by the laws of the state where you received care. We keep other personal information, such as contact form messages and account data, only as long as needed for the purposes described in this policy or as required by law.

9. How We Protect Your Information

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access limited to people who need the information to do their jobs, and contracts that require our service providers to protect it. No system is completely secure, so please keep your login details private and contact us right away if you believe your account has been compromised.

10. Your Choices and Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you and receive a copy.

Correct inaccurate information.

Delete personal information, subject to legal and medical record keeping requirements.

Withdraw consent and opt out of marketing messages.

Opt out of targeted advertising, sale or sharing of personal information, where applicable.

Appeal our decision if we decline your request.

For protected health information, you also have the rights described in our Notice of Privacy Practices, including the right to access and request changes to your medical records.

To make a request, email care@telsana.com with the subject line “Privacy Request”, or call +1 888-555-0142. We will verify your identity before acting on a request, and you may use an authorized agent where state law allows. We will not discriminate against you for exercising your rights.

11. State Privacy Notices

California residents

Under the California Consumer Privacy Act, as amended, California residents have the rights listed in Section 10, plus the right to know the categories of personal information we collect, where it comes from, why we use it and who we disclose it to. In the past 12 months we have collected identifiers, contact details, account and payment information, health information (sensitive personal information), internet and device activity, and approximate location, for the purposes in Section 4, and disclosed them to the recipients described in Section 5. We use sensitive personal information only to provide the services you request and as otherwise permitted by law. Medical information covered by HIPAA or the California Confidentiality of Medical Information Act is handled under those laws.

Washington and Nevada residents

Residents of Washington and Nevada have additional rights over consumer health data, including the right to know what consumer health data we collect and share, to access and delete it, and to withdraw consent. We collect and share consumer health data only to provide the services you request or with your consent, and we never sell it. To exercise these rights, contact us using the details in Section 15.

Other states

Residents of states with comprehensive privacy laws, including Colorado, Connecticut, Virginia, Texas and Oregon, may exercise the rights in Section 10 using the contact details in Section 15.

12. Children

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

13. Links to Other Websites

Our website may link to other websites and services, such as partner pharmacy or payment pages. Their privacy practices are governed by their own policies, and we encourage you to review them.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date, and where changes are significant we will notify you by email or through your account before they take effect.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Telsana
Email: care@telsana.com
Phone: +1 888-555-0142
Address: 1200 Brickell Bay Drive, Suite 1400, Miami, FL 33131